We are delighted that you are interested in ordering Christmas gifts!

We do our absolute best that your order will arrive in time for Christmas!

Please note that our last order dates are recommendations (see the table below) and delivery by 24.12. is not guaranteed. Our shipping estimates can vary according to delays on the courier and connection courier ends (DHL, German Post, Royal Mail, USPS, FedEx etc.).

For Christmas orders within Europe: We recommend ordering made-to-order jewelry by 02.12 with express shipping. Standard shipping may work out based on typical carrier lead times. The secure option will be express shipping.

European countries

made-to-order

stock items

02.12.2019 + express shipping

(it’s tracked FedEx shipping)

18.12.2019 + express shipping

(it’s tracked FedEx shipping)

For Christmas orders to the US, Canada and worldwide: Please note that we recommend choosing express shipping at checkout for a likely delivery in time for Christmas. 

US, Canada & worldwide

made-to-order

stock items

02.12.2019 + express shipping

(it’s tracked FedEx shipping)

18.12.2019 + express shipping

(it’s tracked FedEx shipping)

For Christmas orders to Germany: We recommend ordering made-to-order jewelry by 02.12. with standard shipping (its with DHL and tracked).

Germany

made-to-order

stock items

02.12.2019 + standard shipping

(it’s tracked DHL shipping)

18.12.2019 + standard shipping

(it’s tracked DHL shipping)

For further information, here are our Christmas FAQs. Keep in mind that shipping times are added to production or processing time of your order.

Made-to-order production time:

We produce our fine jewelry made-to-order in Germany in 10-15 business days which means just for you! We don’t mass produce to keep our use of resources to a minimum. Our goldsmiths do their absolute best that your order will arrive in time for Christmas!

Stock orders processing time:

Planners, candles and jewelry collections available in limited stock quantities are ready to ship within 1-2 business days.

Tracked standard shipping:

It’s free for orders above 100$/€/£! For orders below, tracked standard shipping to the UK is £4.4, to EU countries €4.40, to Germany €3.90 and to countries outside of the EU $4.9.

Standard shipping to Germany takes 1-2 business days (DHL), it takes about 3-4 business days to Austria (Österreichische Post), about 4-6 business days to the UK (Royal Mail), about 8 days to the US (USPS), Switzerland (Swiss Post) and Australia and about three weeks to other countries (German Post) - if everything goes smoothly!

For Christmas orders within Europe: Standard shipping may work out based on typical carrier lead times. The more secure option will be express shipping.

For Christmas orders to the US, Canada and worldwide: Please note that we recommend choosing express shipping at checkout for a likely delivery in time for Christmas.

Tracked Express shipping:

Express shipping with FedEx costs 15.90€ to European countries, the US and Canada, 23.90€ / 26.90$/ 20.90£ to South Africa and 21.90€ to other countries.

Express shipping takes 2 business days worldwide.

For Christmas orders within Europe: Standard shipping may work out based on typical carrier lead times. The secure option will be express shipping.

For Christmas orders to the US, Canada and worldwide: Please note that we recommend choosing express shipping at checkout for a likely delivery in time for Christmas.

Christmas returns

If you’ve placed your order between November 18th and December 18th 2019, you can return your item(s) back to us until January 8th, 2020. All orders placed after December 18th, 2019 will be eligible for our regular 14 day right to return. Message us via care@stilnest.com or chat to request a return.

Will you have discounts prior to Christmas?

Yes! Check out all shop offers from 29.11. - 02.12.

We cannot apply Black Weekend discounts to orders placed before or after the sale (November 29th - December 2nd).

When will my order arrive when I ordered on the recommended Christmas order date?

Although not guaranteed, you should receive your order by 24.12.2019.

For Christmas orders to the US, Canada and worldwide: Please note that we recommend choosing express shipping at checkout for a likely delivery in time for Christmas.

When will my order arrive when I ordered after the recommended Christmas order date?

When you chose standard shipping and depending on your order date, your order might still get shipped and arrive this year. If not, it will get produced/ processed and shipped towards the end of January. Contact us via care@stilnest.com to find out more.

Can I upgrade to express shipping although I paid for standard shipping?

We can take a look at it. However, we recommend choosing your preferred shipping method at checkout! Contact us via care@stilnest.com to find out if it’s still possible.

Can I change my order regarding selected size, material or item?

It depends. We will try our best - send us a quick message via care@stilnest.com or the little chat icon.

Can I change my email or shipping address?

Yes. Send us a quick message via care@stilnest.com or the little chat icon.

Do you offer a gift service?

Unfortunately, we cannot offer to separate the invoice from your order. The packaging, however, is suitable for gifting!

Do you offer Gift cards?

Yes, we do! You can find them via the search bar in the shop.

My order arrived after Christmas, even though I ordered on the recommended order date

We are very sorry about that! Please contact us via care@stilnest.com so that we can take a look at it.

Is Santa Claus real?

Yes, he is. He really is. Clean your chimneys!